Privacy Policy

Effective date: November 12, 2026

Triple Twist LLC (“Triple Twist”, “we”, “us”), 870 Market Street, Suite 1040, San Francisco, CA 94102, provides hair and makeup services. This policy explains what we collect through tripletwist.com and our messaging channels, and what we do with it.

What we collect

• Information you give us. Name, email, phone, event date, location, services requested, party size and any details you write in our contact, booking, class, gift card or careers forms. Booking forms may also collect the names of people in your party and photos you upload for planning your look.
• Messages and chats. The content of messages you send us, including conversations with an automated assistant, and the phone number or address you message from.
• Payment information. Payments are handled by third-party processors (such as Stripe, Square, PayPal, Venmo and Zelle). We receive confirmation of payment; we do not store card numbers.
• Usage data. Like most sites, ours records IP address, browser and device type, pages viewed and referring page, using cookies and similar technologies.

How we use it

To answer inquiries, prepare quotes, schedule and deliver services, process payments, send confirmations and reminders, follow up about our own services, improve the site and our assistants, prevent spam and abuse, and keep business and tax records. You can opt out of follow-up messages at any time by replying or contacting us.

Automated assistants

We may use AI assistants to answer questions. Messaging from Google Search and Maps is provided through Google, which processes those conversations on our behalf under its own terms. A chat assistant on this site, when offered, is operated by us or by service providers acting for us. Conversations are saved so our team can respond, follow up and improve the service. Please do not send sensitive information in a chat.

Who we share it with

We do not sell your personal information. We share it only with:

• Service providers that help us run the business: website hosting and security (Akamai/Linode, Cloudflare), email and messaging (Google), analytics (Google Analytics), maps and address lookup (Google Maps), fonts (Adobe Fonts), and payment processors.
• The artists assigned to your event, and venues or planners when needed to deliver your service.
• Authorities when the law requires it, or a successor if the business is sold.

Cookies, analytics and Do Not Track

We use Google Analytics to understand site traffic; Google and other providers above may collect information about your visits to this and other sites over time. You can block cookies in your browser or use Google’s opt-out add-on. Our site does not respond to browser Do Not Track signals.

How long we keep it

We keep inquiry and client records for as long as we have a business, legal or tax reason, which can be several years. Ask us to delete your information and we will, unless we are required to keep it.

Your choices

You may ask to see, correct or delete the personal information we hold about you by emailing [email protected] or calling 888-865-6960. We will not treat you differently for making a request.

Children

This site is for adults arranging services. We do not knowingly collect information from children under 13.

Changes

We will post any changes here and update the effective date.